Challenge:  

Wilo had various operational challenges that were keeping them behind. With multiple data silos, they were lagging and missing opportunities due to disconnected and delayed interactions, and manual errors. They wanted to deliver exceptional customer experiences by replacing their old system with a new one.  

Solution: 

They have implemented Dynamics 365 CRM solution with D365 Sales, Customer Insights, Customer Service, and Field Service to unify processes and streamline their global operations. With D365 CRM, they were able to have data visibility across all sources to process and analyze data to have actionable insights. Now, their employees and field technicians have a 360-degree overview of their customers to initiate personalized interactions.  

Impact: 

Wilo has now a modern CRM system that allows their employees to make data-driven decisions and create long-lasting relationships with customers. They have better business insights to offer superlative, personalized customer experiences. They have streamlined processes and operations to drive efficiency and productivity.

Download the case study to learn more about their digital transformation journey with Microsoft.